These terms and conditions (“Agreement”) constitute a legally binding contract between you (referred to as “Client,” “you,” or “your”) and our customer service training company (“Company,” “we,” “us,” or “our”). By engaging our services, you agree to abide by the terms and conditions outlined below:

1. Scope of Services:
   a. We provide customer service training programs, workshops, or courses (“Services”) tailored to the specific needs of your business.
   b. The exact details of the Services, including schedule, location, and duration, will be mutually agreed upon and specified in a separate agreement or contract.
2. Payment:
   a. You agree to pay the fees as set forth in the agreed-upon contract or invoice provided by us.
   b. Payment is due according to the agreed payment schedule, unless otherwise specified. Late payments may result in additional charges or the termination of the Services.
3. Intellectual Property:
   a. All intellectual property rights, including copyrights, trademarks, and trade secrets associated with our training materials, programs, or courses, remain the sole property of the Company.
   b. You are granted a non-exclusive, non-transferable license to use the training materials solely for your own internal training purposes. You agree not to reproduce, modify, distribute, or disclose any of the materials without our prior written consent.
4. Confidentiality:
   a. Both parties agree to maintain the confidentiality of any proprietary or confidential information obtained during the course of the Services.
   b. This includes any trade secrets, business strategies, customer information, training materials, or other sensitive data.
   c. The obligation of confidentiality continues even after the termination of the Services or this Agreement.
5. Cancellation and Rescheduling:
   a. If you wish to cancel or reschedule the Services, you must provide written notice to us at least 7 days for notice of cancellation days prior to the agreed start date.
   b. Cancellation or rescheduling requests received after this notice period may incur additional charges, and any payments made prior to the cancellation may be non-refundable.
6. Limitation of Liability:
   a. The Company shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with the Services, including but not limited to losses, injuries, or damages caused by negligence, errors, or omissions.
   b. The maximum liability of the Company for any claim arising out of or in connection with this Agreement shall not exceed the total amount paid by you for the Services.
7. Governing Law and Jurisdiction:
   a. This Agreement shall be governed by and construed in accordance with the laws of Zambia.
   b. Any disputes or claims arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Zambia. 

Please carefully review these terms and conditions before engaging our Services. If you have any questions or require further clarification, feel free to contact us.